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Effective Date: April 2025
At Sordux, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit www.sordux.com, make a purchase, or interact with our brand in any way.
By using our website, you agree to the terms outlined below. If you do not agree with this policy, please do not use our services.
1. Information We Collect
We collect personal and non-personal information to improve your experience and ensure smooth operations of our store.
1.1 Personal Information
When you interact with us, we may collect the following:
- Full name
- Email address
- Shipping and billing addresses
- Phone number
- Payment information (via secure third-party platforms)
- Account login credentials (if you create an account)
1.2 Non-Personal Information
We may also collect information automatically, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on our site
- Referring site or source
2. How We Use Your Information
We use your information to provide a personalized, secure, and efficient experience. Specifically, we use it to:
- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Respond to inquiries and feedback
- Send newsletters or promotional content (only if you opt-in)
- Improve website functionality and customer experience
- Prevent fraud and ensure security
- Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Cookies and Tracking Technologies
Sordux uses cookies and similar technologies to enhance your experience.
Cookies allow us to:
- Remember your preferences
- Analyze site traffic and usage patterns
- Deliver personalized content and offers
You can control or disable cookies in your browser settings. However, doing so may affect site functionality.
4. Third-Party Services
We work with trusted third-party providers to facilitate payments, shipments, marketing, and analytics. These may include:
- Payment gateways (e.g., Stripe, PayPal)
- Shipping providers
- Email marketing platforms
- Analytics tools (e.g., Google Analytics)
Each of these partners is obligated to safeguard your data and use it only as needed to provide their services.
5. Data Storage and Security
Your data is stored securely using industry-standard encryption and protective measures. We take reasonable precautions to prevent loss, misuse, or unauthorized access. That said, no online transmission or storage system is ever 100% secure.
If a data breach occurs, we will notify affected users and the appropriate authorities as required by law.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request the deletion of your data
- Withdraw your consent to data processing
- Unsubscribe from promotional emails at any time
To exercise any of these rights, contact us at [email protected].
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax or legal obligations).
8. Children’s Privacy
Sordux does not knowingly collect or store data from children under the age of 13. If we discover that we have collected personal information from a child without parental consent, we will delete it immediately.
9. External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of those websites separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available at www.sordux.com/privacy-policy with the updated date.
Your continued use of the website after any changes constitutes acceptance of the new policy.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how your data is handled, please contact us:
📧 Email: [email protected]
🌐 Website: www.sordux.com
Sordux – Where Conscious Living Meets Inspired Lighting.